Statement about our duty to make reasonable adjustments for people living with disability

See the person not the disability

Discrimination and reasonable adjustments Under The Equality Act 2010.

Disability discrimination can occur in two ways:

Firstly, it is unlawful for a service provider, without lawful justification, to treat a person who is disabled less favourably than other people for a reason related to his or her disability. Less favourable treatment might occur if a disabled person is refused a service that others are receiving, or is provided with a service of a poorer quality than that which others are receiving.

Secondly, it is unlawful for a service provider to fail, without lawful justification, to comply with the duty to make reasonable adjustments. This duty requires service providers to make reasonable adjustments to their policies and practices and to the physical features of their premises and to provide auxiliary aids to improve the accessibility of services for disabled people

Examples of reasonable adjustments include:

  • Installing an induction loop for people who are hearing impaired
    giving the option to book tickets by email as well as by phone.
  • Providing disability awareness training for staff who have contact with the public.
  • Providing larger, well-defined signage for people with impaired vision.
  • Putting in a ramp at the entrance to a building as well as steps.

What is considered a ‘reasonable adjustment’ for a large organisation like a bank may be different to a reasonable adjustment for a small local shop.

It’s about what is practical in the service provider’s individual situation and what resources the business may have. They will not be required to make changes which are impractical or beyond their means.”

In practice for Artisans Collective CIC this means that due to the nature of our licence to operate the Old Library we can not make physical alterations to the building, such as installing accessible toilets.

However there are public accessible toilets within 40 metres of our building.

At events where we have been made aware of attendees that require special facilities we will always endeavour to provide whatever is required to enable those citizens to be included.

  • The building is accessed by ramps.
  • We have a hearing loop fitted.
  • Fire exits are wheelchair compliant.
  • Signage is clear and adapted for people living with dementia.
  • Hot water taps are fitted with anti-scald devices.
  • Our website uses accessible technology
  • All of our volunteers are either dementia champions or friends.

Failure or refusal to provide a service to a person with disabilities – which is offered to other people – is discrimination unless it can be justified.

The team at the old library are totally committed to working to benefit our community, via initiatives such as Prestatyn Mens Shed, Prestatyn Dementia Friendly Community, and lots of other support groups and activities that use our facilities.

All of our team themselves are affected in different ways with issues that require adaptations of the area in which we volunteer.  If we owned the building the first adaptation would be to install an accessible toilet downstairs.

Website details.

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Important Update February 2017

happening at the old library

An Important change of mission. A statement from Artisans Collective CIC of Prestatyn.

Since we moved into the Old Library Building in Prestatyn in October 2014 things have changed and are evolving. We have learned and responded as we progressed. Ultimately arriving to where we are today 3rd February 2017. We feel it is very important to offer an update at this stage.

The main reason we are constantly changing is that we engage with so many people.  From the citizen in the street to CEO’s of major organisations. We deal with them all with respect at a personal level.


The Social Services and Well-being (Wales) Act came into force on 6 April 2016. It is the new law for improving the well-being of people who need care and support, and carers who need support.

The Act changes the way people’s needs are assessed and the way services are delivered- people will have more of a say in the care and support they receive.

It also promotes a range of help available within the community to reduce the need for formal, planned support.

  • Services will be available to provide the right support at the right time
  • More information and advice will be available
  • Assessment will be simpler and proportionate
  • Carers will have an equal right to be assessed for support
  • There will be stronger powers to keep people safe from abuse and neglect.

In our area we have weekly signposting events called Talking points set up by staff in Community Support Services of Denbighshire County Council. Quite a number of people are now being signposted to service providers such as ourselves for the actual activities by the other 3rd sector and/or voluntary services at the talking point sessions.

Spin-off groups that we facilitate

important updateWe have facilitated Prestatyn Mens Shed for 2 years and have helped them to also move into their own workshop facility. Whilst still holding the weekly “social” sessions in the safer environment of the old library for the less mobile or indeed less practical members of which there are now about 60.


Prestatyn Dementia Community

Such a big part of our organisation now and something that has become away of our everyday life. We aim not just raise awareness but to make our organisation fully inclusive for everybody including those living with Dementia locally.


Important message fro PeteWe have had the honour of speaking along with our friends at Healthy Prestatyn Iach for Wales Audit Office good practice team in Cardiff recently. Presenting “Public services working in partnership for better health and wellbeing under the principles of the Wellbeing of Future Generations Act and the Social Services and Wellbeing Act”. Quite a mouthful ! We are also regular key note speakers for The Older People’s Commissioner for Wales at events in North Wales and receive lots of great motivating feedback.

We have evolved into an organisation that can react to a recognised social need and “go for it” in a very fast proactive way compared with conventional institutions with various levels of command and control. At a recent meeting the Auditor General Huw Vaughan Thomas told us: “We live our lives and learn by taking risks. We must do the same thing professionally.” That inspires us here.

The good thing is that we can organise most things quickly because of the lack of bureaucracy and red tape within our CIC. Things are risked assessed and analysed as required, but that is part of everyday life here. This enables our partnerships to develop and fast track project idea’s to trial status very quickly.

Regular Activities

It is important to mention that our important regular activities including our original adult and juniors art and craft groups are still running almost to capacity each week. In fact so are Mens shed, Stop Smoking Wales, and the fibromyalgia support group.

During any building/restructuring work that will be carried out. We have pledged to keep these groups active each week.


We are privileged to have worked (and continue to do so) with so many people such as our MP and AM, Ministers, Commissioners, Cabinet office, CEO’s and directors of major national organisations, 3rd sector and charities, County and Prestatyn Town Council’s and some councillors.

The number of organisations we work with is so huge we could not list them all. But a special mention for supporting organisations such as DVSC who Promote, Support, and Develop Volunteers, Voluntary Organisations and the Third Sector in Denbighshire and North Wales.

Also naturally our great friends at Kew Gardens via Grow Wild who have been so supportive, inspirational, and community minded. Of course Healthy Prestatyn Iach who are increasingly becoming an important part of our community hub.

Your Support is so important to us

We will be looking for support from everybody we are involved with on a local and national basis very soon. As we progress and evolve into the next development of our Community Interest Company. Developing our place into what the needs of our community is organically designing.

Our building is being placed on the market. We would love to acquire the building and redesign it to become a community created, community run, community hub, to help the health and wellbeing of all of our community physically located alongside the brand new radical health centre, with lots of social prescribing and demedicalisation opportunities.

Facilitated by a mixture of volunteers and salaried health and wellbeing professionals this will be a unique facility in Wales with a huge amount of community input.

Please contact us for any further information Send us an e-mail here
P.S. any letters of support will be greatly appreciated 🙂

A Good Week in bloom at the Old Library in Prestatyn

bloom good week

Fantastic week with In Bloom, Dementia Friendly Community and The Great British High Street

We must have had one of our best weeks ever at Artisans Collective. The RHS Wales In Bloom and “Its your Community” played a big part.

We also had great news from the Alzheimer’s Society and the team behind The Great British High Street.

On Tuesday evening the assessor from the Royal Horticultural Society visited the Old Library site to view our entry.

The RHS It’s Your Neighbourhood (IYN) campaign supports community groups in cleaning up and greening up their immediate local environment.

Whether that’s the street they live in, or a small patch of communal land needing a revamp.

She seemed impressed but we will have to wait a few months for the results.

Wednesday saw Prestatyn entered in The Wales in Bloom Competition.

All of our spaces were judged in our towns Wales In Bloom entry. We had even greater involvement as Steve was one of the people transporting the team across town.
Here is a quick video taken on Thursday 14th July 2016

It was Great showing off all of our community groups work.

Also on Wednesday it was confirmed by the Alzheimer’s Society that Prestatyn has met the foundation criteria for the process to become a dementia friendly community.

Even more good news

As if that was not enough we were contacted by the government team that run The Great British High Street Campaign. Who asked us to work with them promoting the 2016 initiative.

They have told us that “It would be great to promote the competition using Prestatyn as a prime example of the Great British High St”

Our team helped lead the Totally Locally Prestatyn campaign Three years ago. It is nearly Two years ago that we opened Prestatyn The Old Library, Art Craft and Heritage Centre as a community hub.

This year we are chairing and facilitating the Prestatyn Dementia Friendly Community agenda.

It is nice to be recognised as a voluntary group that has the best intentions and the wish to promote our town at every opportunity.

Not just Prestatyn in bloom